PokeFreeze Support

Restock alerts for trading card collectors.

Common questions

I’m not getting notifications

This is almost always a settings issue rather than a broken alert. Check, in order:

• Notification sound — open Settings in the app. If the sound is set to Silent, alerts arrive as a banner with no audio.
• Your channels — open Channels and confirm the ones you care about are turned on. Only channels you enable appear in your feed or notify you.
• iOS permissions — open the iOS Settings app, find PokeFreeze, and confirm Notifications are allowed. If you declined the prompt when you first opened the app, it will not ask again.
• Focus and Do Not Disturb — a Focus mode can suppress alerts silently. Allow PokeFreeze in the Focus you use most.
• Low Power Mode — can delay delivery on some devices.

If all of that is right and you are still missing alerts, email us with the approximate time of an alert you expected and we will trace it.

The alarm sound doesn’t wake me

Choose the repeating alarm option in Settings rather than the short chime, and make sure PokeFreeze is allowed to break through your Sleep Focus. iOS controls the volume of notification sounds through your ringer volume, not media volume.

An alert said in stock but the item was gone

Stock moves quickly. Alerts and inventory counts are reported from community and uploaded sources, and an item can sell out between a report and your arrival. A count is a strong signal, not a guarantee — every result shows the date its inventory came from so you can judge how current it is.

How do I change which retailers I follow?

Open Channels and toggle any channel on or off. Changes take effect immediately, and there is a search box if the list is long.

How do I sign out or delete my account?

Both are in Settings. Delete account removes your account and its data, including your notification settings and registered devices, and stops all alerts. It cannot be undone.

Does PokeFreeze buy anything for me?

No. PokeFreeze tells you when stock is reported and links you to the retailer’s own page. It never adds to a cart, checks out, or acts on your behalf.

Privacy

See our Privacy Policy. In short: we collect your account identifier and device token so we can send you the alerts you asked for, we use no analytics or advertising SDKs, and we do not track you across other apps or websites.

Reporting a problem

When emailing us, include:

• Your device and iOS version
• What you expected and what happened instead
• Roughly when it happened, with your time zone